Collection of Information

Information You Provide to Us

We gather the details you share with us directly, such as when you create or update your account, request services, reach out to customer support, or interact with us in other ways. This information may include your name, email, phone number, postal address, profile picture, payment method, delivery requests, delivery notes, and any other details you choose to share.

Information We Collect Through Your Use

As you use our Services, we gather information about you in the following categories:

• Location Information: When you place an order or request a delivery, we collect precise location data (via GPS or network-based methods). If you allow the Muscleblaze app or website to access location services through your mobile platform’s permissions, we may track your device’s exact location when the app is active. We may also approximate your location from your IP address to enhance the app’s performance.

• Contacts Information: If you enable the Muscleblaze app/website to access your device’s address book, we may store and use the contact details from your address book to facilitate social interactions within our Services. This helps us identify connections in your network and enables calling features when a contact number is tapped.

• Transaction Information: We collect details of your transactions with our Services, such as the type of service requested, date and time, charges, order(s) placed, and other related details. Additionally, if your promo code is used by someone else, we may associate your name with that user.

• Usage and Preference Information: We monitor how you interact with our Services, including preferences and settings. Some of this is gathered through cookies and similar technologies that create unique identifiers.

• Device Information: We may gather information about your mobile device, such as hardware model, operating system version, software, and device-specific identifiers to optimize performance and find accounts associated with your device.

• Call and SMS Data: Our app/website may facilitate communication between users and customer support, and we collect data on these communications, such as the date, time, participants’ phone numbers, and the content of SMS messages.

• Log Information: When you interact with our Services, we collect server logs, which may include device IP addresses, access times, app usage, crashes, and other system activities. This helps us optimize connectivity and app performance.

Use of Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services, including processing payments, sending receipts, delivering requested products, developing new features, offering customer support, and sending updates.

• Performing internal operations, like preventing fraud, fixing software bugs, and analyzing usage patterns.

• Sending you relevant communications about products, services, promotions, and events related to Muscleblaze.

• Personalizing the Services, such as recommending features, content, connections, and advertisements.

Sharing of Information

We may share the information we collect in the following ways:

• Through Our Services: We may share your details with third parties involved in fulfilling your requests or offers from us or our partners. We may also share publicly if you contribute content in public areas such as blog comments or social media.

• Other Important Sharing: We may share your information with our subsidiaries, affiliates, service providers, vendors, and consultants who assist in our operations. We may also share data if required by law or for protecting the rights and safety of Muscleblaze or others, including during a merger or acquisition.

Social Sharing Features

Our Services may include features that allow you to share your actions with other apps, websites, or media. These actions may depend on your privacy settings with those services.

Analytics and Advertising Services Provided by Others

We may allow third-party services to provide analytics and display ads on our behalf. These entities may use cookies and other technologies to identify your device both on our app/website and other online platforms.

Your Choices

• Account Information: You can update your account details at any time by logging into your account.

• Access Rights: Muscleblaze will respond to requests regarding access, corrections, or deletions of personal data according to applicable laws.

• Location Information: We request your permission to collect location data via your device’s operating system.

• Promotional Communications: You may opt out of receiving promotional messages by following the instructions in those messages. However, you may still receive non-promotional communications related to your account or services.

• Promotional Communication Through WhatsApp Messenger: By opting in, you consent to receiving transactional and promotional messages from Muscleblaze via WhatsApp.

Changes to the Statement

We may update this Statement periodically. If there are significant changes in how we handle your personal data, we will notify you. Your continued use of our Services after such notices indicates your acceptance of the changes. We encourage you to review this Statement regularly for updates.