1. INFORMATION ABOUT US

www.renutrimass.in is a site operated by Re Nutrimass (“we”).

2. PRIVACY POLICY

Our policy regarding the processing of customer data is set out in our Privacy Policy, which forms part of these terms and conditions.

No Credit Card numbers are stored within this website or the associated back-office systems used to process your orders within “Re Nutrimass”. For future reference, the first few and/or last digits of the credit card number are kept only for communication purposes.

For repeat orders, our Credit Card Agency securely stores your card details and provides us with a unique token representing that particular card. This token is only valid for payment to Re Nutrimass and is meaningless to any potential hackers.

3. SERVICE AVAILABILITY

We accept orders only from within India.

4. YOUR STATUS

4.1 By placing an order through our site, you warrant that:

4.1.1 You are legally capable of entering into binding contracts; and
4.1.2 You are at least 18 years old.

5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

5.1 After placing an order, you will receive an email acknowledging that we have received your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms the dispatch of the Product (the “Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.

5.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obligated to supply any other Products that may have been part of your order until the dispatch of those Products has been confirmed in a separate Dispatch Confirmation.

6. AVAILABILITY AND DELIVERY

Your order will be fulfilled by the delivery date specified in the Dispatch Confirmation or, if no delivery date is given, then within 2-3 business days from the date of the Dispatch Confirmation, unless exceptional circumstances arise.

7. RISK AND TITLE

7.1 The Products will be at your risk from the time of delivery.

7.2 Ownership of the Products will pass to you only when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. PRICE AND PAYMENT

8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

8.2 Prices may change at any time, but such changes will not affect orders for which we have already sent you a Dispatch Confirmation.

8.3 Our site may list a large number of Products, and despite our best efforts, some Products may be incorrectly priced. We will normally verify prices during the dispatch procedure, so if a Product’s correct price is lower than the quoted price, we will charge the lower price when dispatching the Product. If the correct price is higher, we will either contact you for instructions or reject your order and notify you.

9. OUR REFUNDS POLICY

9.1 We guarantee your satisfaction with our Products and offer a 7-day refund or exchange policy for items that have manufacturing defects. This ensures your continued satisfaction.

9.1.1 All items must be returned unused and in their original packaging.

9.1.2 Please ensure the item is handled carefully when inspecting it. Security seals or tags must remain intact.

9.2 You may cancel the Contract within 7 days of delivery, provided the Products are unused and not exposed to excessive heat. In such cases, you will receive a full refund of the price paid for the Products, as per our refund policy. This does not affect your statutory rights.

9.3 When you return a Product to us (due to cancellation, dissatisfaction, or a claim of a defect), we will notify you of your refund via letter or email within a reasonable period. Refunds are usually processed within 30 days of receiving your cancellation or confirmation of eligibility for a refund.

9.3.1 All returned items will be checked by our Returns Department. Refunds will not apply if the product has been used or damaged.

9.4 If the product is defective or its packaging is damaged beyond repair, we will either refund or replace the item promptly.

9.5 If an item listed on your delivery note is missing or incorrect, please contact us via our contact form within 72 hours of receiving your order. Claims made after this period cannot be investigated.

9.6 COST OF RETURNING ITEMS

9.6.1 Shipping costs for returns will be refunded only if we sent the wrong item or the item is damaged or faulty, or if you are returning a substitute item you don’t wish to keep.

9.6.2 We will not refund return shipping charges for items found to be in good condition. Costs for returning an item will depend on the item and will be communicated to you after inspection.

10. OUR LIABILITY

10.1 We warrant that any Product purchased from us through our site is of satisfactory quality.

10.2 Our liability for any Product purchased through our site is strictly limited to the purchase price of that Product.

10.3 This does not limit our liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.

10.4 We are not liable for any loss or damage caused by us or our employees or agents:

10.4.1 Where there is no breach of legal duty of care to you by us or our employees or agents;

10.4.2 Where such loss or damage is not a reasonably foreseeable result of any breach;

10.4.3 For any increased loss or damage resulting from your breach of contract.

11. WRITTEN COMMUNICATIONS

Some communications must be in writing as required by law. By using our site, you agree to electronic communication. We will contact you by email or post notices on our website. All contracts, notices, and communications will comply with legal requirements.

12. NOTICES

Notices from you should be sent to Re Nutrimass or sales@renutrimass.in. We will send notices to your email or postal address as provided when placing an order.

Notices are considered received as follows:

Immediately when posted on our website,

24 hours after an email is sent,

Three days after posting a letter.

13. TRANSFER OF RIGHTS AND OBLIGATIONS

13.1 The contract between us is binding on both parties and their respective successors and assigns.

13.2 You may not transfer, assign, or charge any rights or obligations under the contract without our prior written consent.

13.3 We may transfer, assign, or subcontract any rights or obligations under the contract at any time.

14. EVENTS OUTSIDE OUR CONTROL

14.1 We are not liable for failure or delay in performance due to events outside our reasonable control (“Force Majeure Event”).

14.2 A Force Majeure Event includes events like strikes, riots, terrorism, war, natural disasters, and government actions.

14.3 Our performance is suspended during a Force Majeure Event. We will use reasonable efforts to resolve the event or find a solution to meet our obligations.

15. WAIVER

15.1 Failure to insist on strict performance of any obligation does not waive our right to do so later.

15.2 Waiver of any default does not waive any subsequent default.

15.3 Waiver is effective only if expressly stated and communicated in writing.

16. SEVERABILITY

If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue in full force.

17. ENTIRE AGREEMENT

17.1 These terms and conditions represent the entire agreement and supersede any prior agreements between us.

17.2 Both parties acknowledge that no untrue statements were relied upon except as expressly stated in these terms.

18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

18.1 We may revise these terms and conditions from time to time.

18.2 Any changes will apply to orders placed after the revision, unless stated otherwise.

19. INTELLECTUAL PROPERTY

The content on Re Nutrimass is protected by copyright, trademarks, and other intellectual property rights. You may use the content for personal, non-commercial purposes only, and cannot reproduce or modify it for commercial purposes without our written permission.

20. RESTRICTIONS ON USE

You may not use Re Nutrimass for unlawful, harmful, or offensive activities. You will indemnify us against any damages or liabilities arising from your misuse of the site.

21. MEDICAL

Our products are not intended to diagnose, treat, or cure any disease. Always consult your doctor before using any product, especially if you are on prescription medication.

22. THIRD PARTY LINKS

We may provide links to other websites, but we are not responsible for the content or availability of those sites.